Coordinator-Account Operations

Location Atlanta, Georgia Job Number 1711839 Brand Manheim

Description

Job Description: 

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. 

Job Responsibilities: 

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 
  • Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. 
  • Respond to customer inquiries relating to vehicles. 
  • Provide quality service and assist in resolving problems. 
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. 
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. 
  • Actively participate in support of all safety activities aligned with Safety Excellence. 
  • Perform other duties as assigned by management.

Qualifications

Qualifications: 

  • High School Diploma or equivalent required. 
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful. Valid Driver’s License and safe driving record required. 
  • Ability to drive vehicles with standard and automatic transmission. 
  • Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. 
  • Effective communication and organization skills required. 
  • Commitment to providing excellent customer service essential. 


About Cox Automotive

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-GA-Atlanta-7205 Campbellton Rd SW

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-08-13