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Client Service Coordinator II

Job ID 189711 Date posted 06/12/2018 Location: Matteson, Illinois Apply

Description

Job Description:

This position is responsible for documenting, overseeing and coordinating customer vehicles through the Fleet Services program. The Fleet Services Coordinator schedules, monitors and communicates all activities related to the receipt, assignment, inspection, servicing and related billing charges for these vehicles, verifies required information and paperwork, and performs appropriate data entry.  

Job Responsibilities:

  • Perform various clerical and administrative duties relating to Fleet Services program fulfillment.
  • Maintain customer account agreements, vehicle files, verification of receipt and assignment, records of the completion of work, and other required information.
  • Create and maintain service and billing files for Fleet Services fees related to these accounts.
  • Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
  • Analyze and manage customer vehicle throughput via daily report/query capabilities.
  • Work with Fleet Services Manager to achieve customer’s expectations of department deliverables through proactive communications.
  • Work with department manager to establish and maintain deep service relationships with customers.
  • Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation.
  • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
  • Enter all pertinent information into the fleet asset maintenance system and approved work requested by customer.
  • Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
  • Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
  • Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met.
  • Review completed work ensuring customer quality standards are achieved and/or exceeded.
  • May follow up with customer to confirm completion and satisfaction.
  • May work with finance/local management to ensure customers are charged and A/R is collected timely.
  • May be required to operate company or customer vehicles.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Qualifications

Qualifications:

  • High School Diploma or equivalent required.
  • 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.Previous experience in sales support role desired.
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high performance, fast-paced team environment.

·Solid computer skills, including ability to use Internet and MS Office effectively.

·Ability to adapt to and work effectively within a constantly changing environment.

·Excellent customer service and problem solving skills required.

  • Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive tasks; manual dexterity.
  • Vision abilities required include close, distance and depth perception.


About Cox Automotive

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea®, and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-IL-Matteson-20401 Cox Ave

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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  • Client and Customer Service, Matteson, Illinois, United StatesRemove

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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